Hawkins Brass and Clocks

About Hawkins Brass and Clocks

Hawkins Brass and Clocks in Milwaukee offers a mix of vintage and modern timepieces, but the experiences of customers reveal a stark contrast in service quality. Many reviews highlight concerns with communication and organization, especially when it comes to clock repairs. One customer reported being put on hold and receiving their repaired item in a disorganized manner, leading to disappointment with the refurbishment process, which left the clock in less than satisfactory condition despite a $190 price tag.

Those bringing heirloom pieces for repair often face long wait times and unsatisfactory results. One reviewer shared that after a five-month wait for a $350 overhaul, their great-grandmother’s mantle clock came back with more issues than it had initially. While the shop did issue a full refund, the lack of proper care in handling important family items has left many feeling frustrated and wary of returning.

On a brighter note, some visitors appreciate the shop’s selection of vintage clocks as pieces of art, with layaway options for more expensive finds. However, the disorganization and some negative interactions with staff, coupled with inflated pricing compared to competitors, might make potential customers think twice before stepping through their doors.