Eternity Jewelers

About Eternity Jewelers

In Alexandria, Eternity Jewelers has garnered a loyal following for its reliable watch repairs and exceptional customer service. Customers rave about the attentive nature of Carlos and his family, who take the time to understand their needs. Many appreciate the quick turnaround for battery replacements, typically completed in-store for just $15, making it a go-to spot for routine maintenance on watches from brands like Seiko and Omega.

While the shop excels in watch batteries and basic repairs, reviews indicate some growing pains with the new ownership. A customer experienced issues with water resistance after a repair, highlighting the shop’s limited watch repair capabilities on-site. However, it’s worth noting that Eternity Jewelers responded positively by rectifying the issue without charge, demonstrating their commitment to customer satisfaction amid some inconsistencies.

Longtime patrons express bittersweet feelings about the shop’s transition. The bustling display of rare and custom jewelry that once filled the cases seems diminished, and prices have reportedly increased. Despite these changes, many still turn to Eternity for trustworthy service and repairs, emphasizing that their relationships with the team keep them coming back, albeit with a note of caution about the evolving offerings.