Plano Custom Jewelers
3115 W Parker Rd #530, Plano, TX 75023, USA
513 reviews
battery-replacementjewelry-storewalk-ins-welcome
Hours
| friday | 10:00 AM – 6:00 PM |
| monday | 10:00 AM – 6:00 PM |
| saturday | 10:00 AM – 4:00 PM |
| sunday | Closed |
| thursday | 10:00 AM – 6:00 PM |
| tuesday | 10:00 AM – 6:00 PM |
| wednesday | 10:00 AM – 6:00 PM |
Location
What People Are Saying
I had an amazing experience with Justin
I stopped by here to have my rings that I inherited from my mother, cleaned
They tried to charge me for a new movement (~$150) because they didn't know how to reset my watch after changing the battery
About Plano Custom Jewelers
Plano Custom Jewelers handles watch repair and jewelry services in Plano. They’re open weekdays 10 AM–6 PM and Saturdays 10 AM–4 PM. Customers have had positive experiences with staff like Justin, particularly for cleaning inherited pieces. That said, reviews suggest uneven technical expertise—one customer was quoted $150 for an unnecessary movement replacement after a simple battery change, which is a red flag. If you’re bringing in a watch for battery replacement or basic service, it’s worth confirming the technician’s experience level upfront and getting a clear estimate before leaving your piece.
Frequently Asked Questions
What watch repair services does Plano Custom Jewelers offer?
Plano Custom Jewelers handles battery replacements, cleaning, and general watch repair. However, reviews suggest their technical depth varies, so it's smart to call ahead and confirm they can handle your specific repair.
Can I get a battery replaced while I wait?
They do offer battery replacement service. Check their website at planocustomjewelers.net or call to confirm current turnaround time.
Do walk-ins need an appointment?
Plano Custom Jewelers is located at 3115 W Parker Rd in Plano and is open during regular business hours. It's best to call ahead to confirm they can fit you in, especially for complex repairs.
Should I be concerned about the quality of repairs?
Reviews are mixed. While some customers praise the personal touch and service, at least one customer reported being overcharged for an unnecessary repair after a battery change. Get a written estimate before leaving your watch.
Can they service luxury or vintage watches?
The listing doesn't specify brand specialties or vintage restoration experience. Contact them directly to confirm they're equipped for your particular watch.
Watch Care & Repair Kit
Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.
Watch Batteries
Assorted button cells for the most common movements.
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Repair Tool Kit
Case opener, screwdrivers, and pins in one set.
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Spring Bar Tool
Swap straps and bracelets without scratching the lugs.
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Replacement Straps
Leather, silicone, and metal in standard sizes.
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Case Back Opener
Get into screw-down and snap backs cleanly.
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Watch Box
Store and protect a growing collection.
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