Plano Custom Jewelers

About Plano Custom Jewelers

In the heart of Plano, TX, this shop has a mix of stellar customer service and some unsettling experiences. Justin has received praise for his impeccable designs, like the custom 14k yellow gold ring incorporating sentimental items, and has impressed many with his reasonable pricing. Clients have shared that when they need anything from ring cleaning to watch repairs, the staff generally proves to be friendly and accommodating, making repeat visits likely.

However, not every customer leaves satisfied. Some reviews highlight troubling encounters, including allegations of mishandled repairs that resulted in damaged watches and a lack of communication regarding service updates. A notable incident involved a customer being quoted for a new movement after a simple battery change—which should have been a straightforward job. Such experiences have led some to caution against trusting them with sentimental or valuable pieces.

The shop services a range of brands, and while some clients have enjoyed quick turnarounds and free follow-up repairs, others have faced frustration when corrective measures were necessary. For those in Plano seeking watch or jewelry work, weighing the positive feedback against the negative might be essential before choosing to embark on their repair journey here.