KAY Jewelers
161 Creekside Way Suite 802, New Braunfels, TX 78130, USA
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What People Are Saying
About KAY Jewelers
In New Braunfels, KAY Jewelers offers a blend of attentive service and expert craftsmanship that stands out in the area. Kiley and Lisa have received high praise for their personalized customer service, helping clients find not just any piece of jewelry, but the perfect one. One couple, looking for an upgraded anniversary ring, appreciated Kiley’s patience and guidance through their indecisiveness, making the entire experience enjoyable and memorable.
However, the shop has not escaped criticism. Some customers reported frustrating experiences, such as when a scheduled appointment for a custom engagement setting was overlooked, leading to a wasted visit. This highlights the importance of communication in customer service and how it can affect overall satisfaction.
Despite mixed reviews, the shop’s ability to handle repairs and customizations shines through. From ring resizing to finding the right setting for a diamond, customers have shared positive encounters regarding the care given to jewelry repairs. If you’re in New Braunfels and need assistance with your timepieces or jewelry, KAY Jewelers may just be worth a visit.
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