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KAY Jewelers

KAY Jewelers

2601 Preston Rd, Frisco, TX 75034, USA

★ 3.4 / 5 192 reviews
band-resizingbattery-replacementjewelry-storewalk-ins-welcome

Hours

friday10:00 AM – 9:00 PM
monday11:00 AM – 8:00 PM
saturday10:00 AM – 9:00 PM
sunday12:00 – 6:00 PM
thursday11:00 AM – 8:00 PM
tuesday11:00 AM – 8:00 PM
wednesday11:00 AM – 8:00 PM

Contact & Details

(972) 335-0282
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Location

What People Are Saying

I had an amazing experience at Kay Jewelers thanks to Anaya, the assistant manager
I had an amazing experience at Kay Jewelers thanks to Anaya
I just left the store and this by far has been the worst experience with the Kay brand

About KAY Jewelers

KAY Jewelers in Frisco offers watch repair and jewelry services at their Preston Road location. With hours running late most weekdays (until 8 PM) and extended weekend availability, it’s fairly convenient for drop-offs and pickups. The shop handles common watch work like battery replacement and band adjustments as part of their broader jewelry repair offerings. Customer experiences vary—some praise the staff, particularly the assistant manager, while others have reported frustration with service quality. At 3.4 stars across 192 reviews, it’s a mixed bag. If you’re considering a repair here, calling ahead to confirm turnaround time and pricing on your specific watch is worth doing.

Frequently Asked Questions

Does KAY Jewelers in Frisco do watch battery replacements?
Yes, KAY Jewelers offers battery replacement as part of their watch repair services. It's best to call ahead to confirm wait times or ask if they can handle your watch while you shop.
What are the hours at KAY Jewelers on Preston Road in Frisco?
KAY Jewelers is open Monday–Thursday 11 AM–8 PM, Friday–Saturday 10 AM–9 PM, and Sunday 12 PM–6 PM. This makes it reasonably accessible for weekday and weekend visits.
Can I get a watch repaired while I wait?
Some repairs like battery replacement may be quick, but turnaround depends on the work needed. Call the store at their Preston Road location to ask about same-day service for your specific repair.
Is KAY Jewelers a good choice for watch repair?
Reviews are mixed—some customers have had great experiences, while others report inconsistent service. With a 3.4-star rating, it's worth calling to discuss your repair and get an upfront quote before committing.
Do they work on luxury watch brands?
KAY Jewelers handles general watch repair, but if you have a high-end watch like a Rolex or Omega, confirm they're equipped for luxury brands before dropping it off.

Watch Care & Repair Kit

Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.

Watch Batteries Assorted button cells for the most common movements. Shop on Amazon → Repair Tool Kit Case opener, screwdrivers, and pins in one set. Shop on Amazon → Spring Bar Tool Swap straps and bracelets without scratching the lugs. Shop on Amazon → Replacement Straps Leather, silicone, and metal in standard sizes. Shop on Amazon → Case Back Opener Get into screw-down and snap backs cleanly. Shop on Amazon → Watch Box Store and protect a growing collection. Shop on Amazon →

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