Water & Ivy- Fine Jewelry & Custom Design

About Water & Ivy- Fine Jewelry & Custom Design

Whether you’re in need of a ring resizing or a more complex repair, Water & Ivy Fine Jewelry in El Paso has garnered a mixed bag of experiences from patrons. Many have praised the team for their expertise and attention to detail, particularly when it comes to handling sentimental pieces like Grandma’s ring. Customers have reported stunning results, such as a resplendent wedding ring remake that’s received numerous compliments after a careful resizing and cleaning.

However, not all experiences have been positive. A review highlighted a significant mishap involving a ring that was returned stretched into an oval shape, with diamonds misaligned, leading to frustration and disappointment. The customer expressed deep regret in choosing this shop for such an important piece, indicating a serious lack of care in the repair process that left them feeling anxious about future repairs.

Despite the contrasting reviews, many still appreciate the affordability and creativity offered by Water & Ivy. The staff is described as friendly and accommodating, ready to tackle custom designs or basic repairs alike. With services like resizing, stone replacement, and restoration, the shop remains a contender in the El Paso jewelry scene, though it’s wise to consider these polarized experiences before entrusting them with your heirloom pieces.