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Susan Eisen Fine Jewelry & Watches

Susan Eisen Fine Jewelry & Watches

Texas Bank Building, 251 Shadow Mountain Dr B, El Paso, TX 79912, USA

★ 5 / 5 1209 reviews
band-resizingbattery-replacementcrystal-replacementjewelry-storestrap-replacementvintage-restorationwalk-ins-welcome

Hours

friday10:00 AM – 6:00 PM
mondayClosed
saturday10:00 AM – 4:00 PM
sundayClosed
thursday10:00 AM – 6:00 PM
tuesday10:00 AM – 6:00 PM
wednesday10:00 AM – 6:00 PM

Contact & Details

(915) 584-0022
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Location

What People Are Saying

Susan’s personalized care, lifetimes of expertise, and professional team make entrusting most precious family heirlooms to her care
Very professional service
I had 2 rings re-sized

About Susan Eisen Fine Jewelry & Watches

Susan Eisen Fine Jewelry & Watches in El Paso brings decades of expertise to watch and jewelry repair. The shop is known for personalized, professional service and a team that handles family heirlooms with genuine care. Whether you need a battery replacement, crystal work, band resizing, or movement service, Susan’s approach emphasizes quality over speed—customers consistently praise the attention to detail and trustworthiness. Located in the Texas Bank Building on Shadow Mountain Drive, it’s a go-to spot for anyone who wants their timepiece in capable hands. With a 5.0 rating across over 1,200 reviews, the shop has earned a reputation for reliability and craftsmanship. Open Tuesday through Saturday, walk-ins are welcome, though calling ahead is a good idea during busy periods.

Frequently Asked Questions

What watch and jewelry services does Susan Eisen offer?
Susan Eisen provides battery replacement, crystal replacement, band resizing, strap work, and movement service. The shop handles both everyday watches and precious family heirlooms with the same professional attention.
Can I get a battery replaced while I wait?
Contact Susan Eisen Fine Jewelry & Watches directly at the El Paso location to ask about while-you-wait battery service. Many repairs are completed promptly, but turnaround depends on the specific work needed.
Are walk-ins welcome, or do I need an appointment?
Walk-ins are welcome at Susan Eisen on Tuesday through Saturday, 10 AM–6 PM (Saturday until 4 PM). For complex repairs or heirlooms, calling ahead ensures Susan's team is ready to give your watch their full attention.
Does Susan Eisen service vintage or antique watches?
Yes—the shop is experienced with heirloom pieces and vintage watches. Customers trust Susan Eisen with family treasures, so if your watch has sentimental or historical value, they're a solid choice.
Is there a warranty on repairs?
Warranty details aren't listed online. Reach out to Susan Eisen directly to ask about guarantees on specific repair work—they're happy to explain their service terms.

Watch Care & Repair Kit

Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.

Watch Batteries Assorted button cells for the most common movements. Shop on Amazon → Repair Tool Kit Case opener, screwdrivers, and pins in one set. Shop on Amazon → Spring Bar Tool Swap straps and bracelets without scratching the lugs. Shop on Amazon → Replacement Straps Leather, silicone, and metal in standard sizes. Shop on Amazon → Case Back Opener Get into screw-down and snap backs cleanly. Shop on Amazon → Watch Box Store and protect a growing collection. Shop on Amazon →

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