Vella's Jewelry Store

About Vella's Jewelry Store

At Vella’s Jewelry Store in Knoxville, many customers rave about the exceptional service and craftsmanship. With a history of creating beautiful custom jewelry, Ron and his team have earned a loyal clientele over two decades. Customers appreciate the reasonable prices and the ability to resize rings flawlessly, ensuring color and shine remain intact. Notably, the front desk staff stands out for their kindness, often going the extra mile, such as gift-wrapping items for special occasions.

However, not all experiences have been positive. Some reviews detail frustrations with watch repairs, specifically claiming a lack of communication regarding the status of repairs. A dissatisfied customer reported a poor experience with their Citizen watch, mentioning the need for persistent follow-ups and inadequate assistance from staff. The lobby size and parking issues were also noted, which may detract from the overall experience.

For those seeking watch services, it’s crucial to keep expectations in check. While Vella’s excels in jewelry repair and custom pieces, there may be hiccups in watch repairs, particularly with brands like Citizen. Pricing appears to vary, with reports of inflated charges for simple tasks that have been traditionally more affordable. Despite mixed reviews, Vella’s remains a mainstay in Knoxville, especially for jewelry needs.