Salem Clock Shop

About Salem Clock Shop

Nestled on Broadway in Salem, the Salem Clock Shop thrives on its extensive collection of clocks and in-depth knowledge of their mechanics. The staff, particularly a friendly gentleman, is praised for his expertise and willingness to share helpful information. However, it’s important to note that they specialize solely in clocks and do not offer watch repair services, which has led to some disappointed customers seeking help for their timepieces.

Customers consistently commend the shop for its fantastic service and fair pricing. One reviewer highlighted their success in restoring a cherished 1881 clock, emphasizing their commitment to quality repair work. Additionally, the team has been noted for going above and beyond by providing essential parts, like keys for winding. Their customer service is often described as genuinely caring, allowing for a great rapport between the staff and patrons.

For those looking to repair clocks, the feedback suggests a mixed experience when it comes to turnaround time. Some customers have reported delays, with one clock left unaddressed for over five years, while others received timely updates throughout the repair process. The shop’s focus on customer satisfaction is evident, but potential clients should approach with patience, as the workload can sometimes lead to longer wait times.