The Gem Lab - Jewelry & Custom Design
4098 W Henrietta Rd, Rochester, NY 14623, USA
448 reviews
custom-designindependent-shopjewelry-store
Hours
| friday | 10:00 AM – 6:00 PM |
| monday | Closed |
| saturday | 10:00 AM – 3:00 PM |
| sunday | Closed |
| thursday | 10:00 AM – 7:00 PM |
| tuesday | 10:00 AM – 7:00 PM |
| wednesday | 10:00 AM – 6:00 PM |
Location
What People Are Saying
The Gem Lab is the gold standard for jewelry and customer service
The customer service is fantastic
The Gem Lab is the pinnacle of a Custom Design Jeweler
About The Gem Lab - Jewelry & Custom Design
The Gem Lab in Rochester is a jewelry and custom design shop with a strong reputation for customer service. While their primary focus is jewelry creation and design rather than watch repair, they may be able to help with certain watch services—it’s worth calling ahead at their W Henrietta Road location to ask about any watch-related work they handle. With a perfect 5.0 rating across 448 reviews, they’re clearly trusted in the community. Open Tuesday through Saturday (closed Mondays and Sundays), The Gem Lab is worth a visit if you need custom jewelry work or want to ask about watch services in person.
Frequently Asked Questions
Does The Gem Lab in Rochester repair watches?
The Gem Lab specializes in jewelry and custom design. For watch repair services, contact them directly at their W Henrietta Road location or visit thegemlab.com to confirm what watch work they may offer.
What are The Gem Lab's hours?
The Gem Lab is open Tuesday through Thursday 10 AM–7 PM, Wednesday and Friday 10 AM–6 PM, and Saturday 10 AM–3 PM. They're closed Mondays and Sundays.
What do customers say about The Gem Lab?
Customers rave about their customer service and custom design work, giving them a perfect 5.0 rating across 448 reviews. Many call them the gold standard for jewelry in Rochester.
Do I need an appointment, or are walk-ins welcome?
The Gem Lab doesn't specify appointment requirements on their listing. Call ahead or stop by during business hours to see what works best for your needs.
Watch Care & Repair Kit
Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.
Watch Batteries
Assorted button cells for the most common movements.
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Repair Tool Kit
Case opener, screwdrivers, and pins in one set.
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Spring Bar Tool
Swap straps and bracelets without scratching the lugs.
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Replacement Straps
Leather, silicone, and metal in standard sizes.
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Case Back Opener
Get into screw-down and snap backs cleanly.
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Watch Box
Store and protect a growing collection.
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