The Gem Lab - Jewelry & Custom Design

4098 W Henrietta Rd, Rochester, NY 14623, USA

★ 5 / 5 448 reviews

custom-designindependent-shopjewelry-store

Hours

friday	10:00 AM – 6:00 PM
monday	Closed
saturday	10:00 AM – 3:00 PM
sunday	Closed
thursday	10:00 AM – 7:00 PM
tuesday	10:00 AM – 7:00 PM
wednesday	10:00 AM – 6:00 PM

Contact & Details

(585) 359-3900

Visit Website

Get Directions

Location

What People Are Saying

The Gem Lab is the gold standard for jewelry and customer service

The customer service is fantastic

The Gem Lab is the pinnacle of a Custom Design Jeweler

About The Gem Lab - Jewelry & Custom Design

The Gem Lab in Rochester is a jewelry and custom design shop with a strong reputation for customer service. While their primary focus is jewelry creation and design rather than watch repair, they may be able to help with certain watch services—it’s worth calling ahead at their W Henrietta Road location to ask about any watch-related work they handle. With a perfect 5.0 rating across 448 reviews, they’re clearly trusted in the community. Open Tuesday through Saturday (closed Mondays and Sundays), The Gem Lab is worth a visit if you need custom jewelry work or want to ask about watch services in person.

This summary and the questions below were written by software from the shop's public reviews and business details. We have not visited this shop. How listings work · Report a problem

Frequently Asked Questions

Does The Gem Lab in Rochester repair watches?

The Gem Lab specializes in jewelry and custom design. For watch repair services, contact them directly at their W Henrietta Road location or visit thegemlab.com to confirm what watch work they may offer.

What are The Gem Lab's hours?

The Gem Lab is open Tuesday through Thursday 10 AM–7 PM, Wednesday and Friday 10 AM–6 PM, and Saturday 10 AM–3 PM. They're closed Mondays and Sundays.

What do customers say about The Gem Lab?

Customers rave about their customer service and custom design work, giving them a perfect 5.0 rating across 448 reviews. Many call them the gold standard for jewelry in Rochester.

Do I need an appointment, or are walk-ins welcome?

The Gem Lab doesn't specify appointment requirements on their listing. Call ahead or stop by during business hours to see what works best for your needs.