Mann's Jewelers

About Mann's Jewelers

Mann’s Jewelers in Rochester stands out for its personable service, with staff like Emily and Bonnie receiving accolades for their friendly and attentive approach. Reviewers have praised them for taking the time to understand customer needs, especially in sensitive situations, such as replacing wedding rings or appraising heirloom jewelry. This family-owned establishment leverages its longstanding reputation to deliver an honest and professional experience, while a commitment to customer education sets them apart.

Despite the warm reviews, some customers have expressed frustration with service inconsistencies. One unhappy client reported issues with ring sizing and a negative experience with the store’s security during pickup. While this experience is not common, it serves as a reminder that customer service can vary. Most reviewers emphasize the dedication of the staff and their eagerness to facilitate a positive transaction.

Mann’s specializes in custom jewelry, high-end pieces like Gabriel & Co., and provides various services, including appraisals, repairs, and restoration. Customers appreciate the transparent pricing and in-house appraisal services, which are handled by knowledgeable personnel. Operating six days a week, their open hours accommodate a wide range of clients eager to experience their exceptional service firsthand.