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KAY Jewelers

KAY Jewelers

3155 28th St SE G-111, Grand Rapids, MI 49512, USA

★ 5 / 5 246 reviews
battery-replacementcrystal-replacementjewelry-storewalk-ins-welcomewarranty-offered

Hours

friday11:00 AM – 8:00 PM
monday11:00 AM – 8:00 PM
saturday11:00 AM – 8:00 PM
sunday12:00 – 6:00 PM
thursday11:00 AM – 8:00 PM
tuesday11:00 AM – 8:00 PM
wednesday11:00 AM – 8:00 PM

Contact & Details

(616) 957-8981
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Location

What People Are Saying

My experience was great
Leticia helped my wife and I in getting my wife's diamond replaced that was lost
I had a great experience thanks to Fredrick, who helped me with an exchange even though it was outside the return period

About KAY Jewelers

KAY Jewelers in Grand Rapids offers jewelry repair and service, including watch battery replacement and crystal replacement. With a 5.0-star rating across 246 reviews, the shop is known for attentive customer service—staff like Leticia and Fredrick have earned praise for going the extra mile on repairs and exchanges. Open seven days a week (11 AM–8 PM weekdays and Saturday, 12–6 PM Sunday), it’s a convenient option for quick fixes or longer restoration work. While primarily a jewelry retailer, they handle standard watch maintenance alongside their broader jewelry services.

This summary and the questions below were written by software from the shop's public reviews and business details. We have not visited this shop. How listings work · Report a problem

Frequently Asked Questions

Does KAY Jewelers in Grand Rapids do watch repairs?
Yes, KAY Jewelers handles watch battery replacement, crystal replacement, and other standard watch repairs. For details on more specialized work, contact them directly at the Grand Rapids location.
Can I get a watch battery replaced while I wait?
Many battery replacements can be done quickly, but it's best to call ahead or visit during their extended hours (11 AM–8 PM most days) to confirm availability and avoid a wait.
What are KAY Jewelers' hours in Grand Rapids?
They're open Monday–Saturday 11 AM–8 PM, and Sunday 12–6 PM, located at 3155 28th St SE. Call ahead if you have a time-sensitive repair.
Do I need an appointment for watch repair at KAY?
Walk-ins are welcome, though calling ahead is a good idea for complex repairs or to minimize wait time.
Is there a warranty on repairs?
KAY Jewelers stands behind their work, but specific warranty details vary by service. Ask the team in-store or call to confirm coverage for your repair.

Watch Care & Repair Kit

Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.

Watch Batteries Assorted button cells for the most common movements. Shop on Amazon → Repair Tool Kit Case opener, screwdrivers, and pins in one set. Shop on Amazon → Spring Bar Tool Swap straps and bracelets without scratching the lugs. Shop on Amazon → Replacement Straps Leather, silicone, and metal in standard sizes. Shop on Amazon → Case Back Opener Get into screw-down and snap backs cleanly. Shop on Amazon → Watch Box Store and protect a growing collection. Shop on Amazon →

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