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Swiss Watchmakers

Swiss Watchmakers

58 Church St, Cambridge, MA 02138, USA

★ 2.6 / 5 206 reviews
independent-shopswiss-watch-specialist

Hours

friday10:00 AM – 7:00 PM
monday10:00 AM – 7:00 PM
saturday10:00 AM – 7:00 PM
sunday12:00 – 6:00 PM
thursday10:00 AM – 7:00 PM
tuesday10:00 AM – 7:00 PM
wednesday10:00 AM – 7:00 PM

Contact & Details

(617) 864-1163
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What People Are Saying

Avoid this shop at all costs
I brought my most prized watch in for repair and could not be more pleased with their work
Dealing with customer service at Swiss Watchmaker was extremely stressful and frustrating

About Swiss Watchmakers

Swiss Watchmakers in Cambridge has a loyal following for quality repair work on fine timepieces, with customers praising the craftsmanship on prized watches. The shop is open late most days (until 7 PM weekdays, 6 PM Sunday) and stays accessible on Saturdays. However, reviews consistently flag communication and customer service as significant pain points—several customers reported the experience as stressful and frustrating despite appreciation for the actual repairs. If you decide to visit, manage expectations around responsiveness and clarity on timelines. Their website is worth checking for current policies and contact info before dropping off your watch.

Frequently Asked Questions

What watch repair services does Swiss Watchmakers in Cambridge offer?
While reviews mention quality work on repairs, the listing doesn't specify which services (battery replacement, crystal work, movement overhaul, etc.) they specialize in. Contact them directly at their website or by phone to confirm they handle your particular repair.
Does Swiss Watchmakers service luxury brands like Rolex or Omega?
The shop name suggests Swiss watch expertise, but the listing doesn't confirm specific brand specialties. Call ahead to confirm they work on your particular brand and model.
How long does repair typically take at Swiss Watchmakers?
Turnaround time isn't listed. Given the customer service concerns mentioned in reviews, it's worth asking for a timeline estimate upfront before leaving your watch.
Are walk-ins welcome, or do I need an appointment?
Swiss Watchmakers is open 10 AM–7 PM weekdays and 10 AM–6 PM Saturday, with Sunday hours noon–6 PM, but the listing doesn't specify whether appointments are required. Check their website or call ahead to be safe.
What should I know before visiting Swiss Watchmakers?
Customers praise the quality of repairs but warn that communication can be stressful and frustrating. Be clear about expectations and timelines from the start, and follow up proactively if you don't hear back.

Watch Care & Repair Kit

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