The Clock Shop

About The Clock Shop

Located in Lexington, The Clock Shop specializes in clock repair and boasts a long history in the trade. However, customer experiences show a mix of satisfaction and frustration. While some have appreciated the meticulous work done on grandfather clocks, noting the successful repair of a chime pin and the pleasant nature of the staff, others have reported significant delays and communication issues. A common theme is the lengthy turnaround times, sometimes stretching from weeks to several months, which can lead to a lack of trust in the service.

The shop offers house calls, which can add convenience, but these visits come with a steep fee of $165. Customers have found it difficult to get clear information about the progress of their repairs, with instances of tools being borrowed without return and appointments canceled last minute. The lack of responsiveness has left many feeling frustrated, making it hard to recommend the shop wholeheartedly for urgent repairs.

In terms of brands, The Clock Shop appears to handle a variety of timepieces, but evidence suggests they may struggle with workload management. While some customers have walked away satisfied with the repaired clocks functioning flawlessly, others have faced unprofessionalism and unresponsiveness. Visitors should be prepared for potential delays when seeking services, with some repairs having taken as long as eight months before completion.