Sullivan's S & S Jewelers Inc

About Sullivan's S & S Jewelers Inc

In Melbourne, Sullivan’s S&S Jewelers stands out for its welcoming, family-run atmosphere and dedication to customer satisfaction. Many patrons describe their experiences as warm and kind, noting the staff’s depth of knowledge and willingness to help with everything from resizing rings to restoring vintage watches. With over 70 years in the business, it’s clear that they prioritize a personal touch, making every customer feel like part of the family.

The shop provides a range of services, including battery replacements, movement repairs, and jewelry restoration, often completed swiftly with a turnaround time that meets or exceeds expectations. Regulars appreciate how quickly they can get in and out with their watches fully functional—many report being in and out in under 10 minutes. Pricing seems fair, especially for basic services like link removal, though some customers have voiced concerns over more complex repairs, which can lead to unexpected charges.

While many reviews highlight positive experiences, there are notable concerns regarding communication and alterations to cherished pieces. A few customers have reported dissatisfaction when their expectations were not met in jewelry resizing, leading to irreversible changes in design. This mixed feedback indicates that while the shop has a strong foundation of loyal clientele, potential customers should ensure clear communication about their specific needs.