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Gem Jewelry

Gem Jewelry

1129 New Britain Ave, West Hartford, CT 06110, USA

★ 5 / 5 82 reviews
free-estimatesjewelry-storewalk-ins-welcome

Hours

friday10:00 AM – 6:00 PM
monday10:00 AM – 6:00 PM
saturday10:00 AM – 5:00 PM
sundayClosed
thursday10:00 AM – 6:00 PM
tuesday10:00 AM – 6:00 PM
wednesday10:00 AM – 6:00 PM

Contact & Details

(860) 236-1986
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Location

What People Are Saying

A huge thank you to Cheryl
My husband and I both got our wedding rings from Gem Jewelry and were SO pleased with our experience with Glenda and Michael
My fiance and I had the best experience at gem jewelry

About Gem Jewelry

Gem Jewelry in West Hartford is a trusted local jeweler known for thoughtful service and quality work. While primarily a jewelry store, they handle watch-related services and repairs as part of their full-service jewelry business. Customers consistently praise the team—especially Cheryl, Glenda, and Michael—for their attentive, friendly approach. With an impressive 5.0 rating across 82 reviews, the shop has built a strong reputation for customer care. Open Monday through Friday 10 AM–6 PM and Saturday 10 AM–5 PM, Gem Jewelry is a convenient stop on New Britain Ave for both jewelry and watch needs. Check their website or call ahead to confirm specific watch services and turnaround times.

Frequently Asked Questions

What watch repair services does Gem Jewelry offer?
Gem Jewelry handles watch repairs as part of their jewelry services. For details on specific services like battery replacement, crystal work, or movement repair, contact them directly at the West Hartford location or check their website at gemjewelry.com.
Are walk-ins welcome at Gem Jewelry in West Hartford?
Yes, Gem Jewelry welcomes walk-ins during business hours: Monday–Friday 10 AM–6 PM and Saturday 10 AM–5 PM. For complex repairs, calling ahead is a good idea to ensure someone can help you right away.
Do they offer free estimates?
Many jewelry and watch repair shops offer free estimates before starting work. Contact Gem Jewelry directly to ask about their estimate policy for your specific repair.
How long do repairs typically take?
Turnaround time depends on the repair. Reach out to Gem Jewelry to discuss your watch and get an estimate on how long your repair will take.
Why choose Gem Jewelry for repairs?
Customers rave about the friendly, attentive service from the team at Gem Jewelry. With a perfect 5.0 rating from 82 reviews, they've earned a reputation for treating clients with care and delivering quality work.

Watch Care & Repair Kit

Handle the easy fixes yourself. As an Amazon Associate, we earn from qualifying purchases.

Watch Batteries Assorted button cells for the most common movements. Shop on Amazon → Repair Tool Kit Case opener, screwdrivers, and pins in one set. Shop on Amazon → Spring Bar Tool Swap straps and bracelets without scratching the lugs. Shop on Amazon → Replacement Straps Leather, silicone, and metal in standard sizes. Shop on Amazon → Case Back Opener Get into screw-down and snap backs cleanly. Shop on Amazon → Watch Box Store and protect a growing collection. Shop on Amazon →

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