Gilden's Jewelers

About Gilden's Jewelers

Nestled in New Haven, Gilden’s Jewelers boasts a rich history spanning six generations, with many customers praising their friendly service and expert craftsmanship. A standout feature is their ability to restore antique engagement rings, as evidenced by a satisfied customer who was thrilled with the rebuilding of a diamond slip. The store’s clean environment and professional demeanor create a welcoming atmosphere for all your jewelry needs.

However, not every experience has been positive. Reviews mention instances of mishandling that resulted in the damage of valuable heirlooms, including a 14K vintage quartz watch. Clients expressed frustration with the staff’s approach, highlighting a lack of transparency when it came to acknowledging mistakes. This suggests a need for careful consideration when entrusting delicate items to their care.

In addition to jewelry repair, Gilden’s also services various watch brands, including Rolex and Seiko, although specific turnaround times and pricing details aren’t readily available. While some customers appreciate the long-standing traditions of the business, others feel the service could benefit from a more accommodating attitude towards simpler tasks, like removing a watch strap without requiring an expensive purchase. Overall, Gilden’s offers a mixed bag of experiences for those in the New Haven area.