Sullivan Jewelers

About Sullivan Jewelers

Sullivan Jewelers in Fort Collins offers a mix of experiences that can be quite polarizing. Some customers report exceptional service, like a couple who praised the shop for creating stunning custom rings and offering free resizes for life, showing a genuine commitment to customer satisfaction. Kelly, the owner, comes highly recommended for his professionalism and ability to handle intricate customizations with care, transforming items into meaningful pieces.

However, not all reviews are glowing. One dissatisfied customer recounted a troubling experience with earring repairs, highlighting a lack of communication regarding pricing and options, and ultimately receiving a botched job devoid of quality. The absence of customer service, such as no follow-up and a refusal to acknowledge mistakes, raised significant concerns about trustworthiness for delicate pieces.

For those looking to explore jewelry repairs or custom designs, Sullivan Jewelers is known for servicing brands like Rolex and more, offering services ranging from resizing to full restorations. The shop is open Tuesday through Friday, making it accessible for those in the area. While some customers have had great success, it’s wise to approach with caution based on individual experiences.