M & L Jewelers
3218 S White Rd, San Jose, CA 95148, USA
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What People Are Saying
About M & L Jewelers
If you’re in San Jose and have a watch in need of repair, M & L Jewelers is worth considering. The owner has won over many customers with quick turnaround times and reasonable pricing, especially for basic services like battery replacements—$30 for a lifetime battery or $22 for a 5-year option. Regulars appreciate the fast, friendly service, often finishing simple jobs like link adjustments in under 10 minutes. Being conveniently located near CVS and Lucky is a bonus for running errands.
However, not all experiences have been positive. One reviewer faced significant damage to their brand-new Gucci watch during a simple band adjustment, causing frustration and disappointment. Communication issues regarding responsibility for the damage also left a sour note for that customer. It’s a reminder to tread carefully, especially with more expensive pieces, as customer care has been inconsistent.
Despite the mixed reviews, many patrons commend the shop for its exceptional work on older watches, repairing issues thought to be beyond hope. The reputation for impressive craftsmanship paired with a welcoming environment has cultivated a loyal following in the community. Just be sure to weigh the positive experiences with the occasional mishap when deciding on your next repair.
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