Ace Jewelry

About Ace Jewelry

Located in Costa Mesa, Ace Jewelry is a local option that garners mixed reviews. The shop is praised for its friendly and professional staff, particularly Al, who takes the time to explain each repair process. Many customers appreciate the craftsmanship and efficiency, whether for resizing rings or other jewelry repairs, often highlighting the welcoming atmosphere. Those who have positive experiences rave about the 5-star service and the attention to detail in their work.

However, not all feedback is glowing. Some customers felt taken advantage of regarding pricing, especially in the case of straightforward repairs such as shortening a necklace, which left one reviewer feeling duped after a $70 charge. Additionally, there are warnings about potentially unnecessary upselling, such as replacing an entire lock mechanism when a simple spring replacement was needed. This inconsistency in pricing and service can leave some potential clients wary.

In general, Ace Jewelry offers services typical of a jewelry repair shop, including ring resizing and chain repairs. Timing can be decent, with most jobs completed quickly, but be sure to clarify costs before authorizing any work. It’s crucial to balance the positives of customer service with the cautionary notes from some less satisfied clients when deciding if this is the right place for your watch or jewelry needs.